If there is a skill that will help you develop mutual trust, friendship, and understanding, that is building rapport . This communication...

We all make mistakes. Nobody is perfect, and we all need to apologize at some point in our lives. Apologizing is important because it...

Globalization means many of us are enjoying the benefits of working in a more diverse team, but diversity can bring challenges around...

Imagine a customer reaching out to your company’s support team, frustrated after a recent purchase. They express their disappointment in...

New year, new me? The start of a new year is a time for fresh beginnings and the chance to turn over a new leaf. It’s no surprise, then,...

Saying ‘thank you’ more often at work can have a very powerful impact. Adam Grant considers appreciation to be “one of the single most...

Listen on Spotify Peer feedback, or the art of evaluating your colleague’s performance, has vast potential for change and improvement,...

Listen to this episode on Spotify . If you work in a multicultural workplace, there may be situations where you think you understand...

Listen to this episode on Spotify , Apple Podcasts , Google Podcasts , or Buzzsprout . There is no one theory or model of adult learning...

In this Halloween-themed post, we look at some spooky idioms that you can use for Halloween or any other day of the year. Le’ts start...