Virtual meetings have become an essential part of our professional lives. While they serve as a convenient way to connect and collaborate...

We’ve talked about the most helpful email phrases you need to know; now let’s focus on the very beginning –your email greeting. If...

Learning English is hard. You study the rules, and then you have to learn the exceptions to those rules. And after you study the grammar...

If there is a skill that will help you develop mutual trust, friendship, and understanding, that is building rapport . This communication...

We all make mistakes. Nobody is perfect, and we all need to apologize at some point in our lives. Apologizing is important because it...

Globalization means many of us are enjoying the benefits of working in a more diverse team, but diversity can bring challenges around...

Imagine a customer reaching out to your company’s support team, frustrated after a recent purchase. They express their disappointment in...

New year, new me? The start of a new year is a time for fresh beginnings and the chance to turn over a new leaf. It’s no surprise, then,...

Saying ‘thank you’ more often at work can have a very powerful impact. Adam Grant considers appreciation to be “one of the single most...

Listen on Spotify Peer feedback, or the art of evaluating your colleague’s performance, has vast potential for change and improvement,...